Refund policy

14-day right of withdrawal

You can cancel your order within 14 days of the day you (or someone you name) receive your glasses. You don't need to give a reason.

How to return

  1. Email us at chromyra.eu@gmail.com within those 14 days with your order number and the glasses you want to return. You can use the model withdrawal form below, but you don't have to.
  2. We reply with the address to send them to.
  3. Send the glasses back within 14 days of telling us. Return shipping is paid by you. Please use a tracked shipment.

Condition

You can try the glasses on as you would in a shop. If they come back damaged, scratched or more used than needed to check them, we may reduce the refund by the loss in value.

Refunds

We refund what you paid, including the original shipping cost (up to our standard CTT rate), within 14 days of receiving your request. We may hold the refund until the glasses arrive back or you send proof that you shipped them. The refund goes to your original payment method, at no extra cost to you.

Exchanges

We don't do direct exchanges. Return the pair you have and place a new order for the one you want.

Damaged, faulty or wrong items

Your glasses are covered by the 3-year legal guarantee of conformity (Portuguese Decree-Law 84/2021). If they arrive damaged, faulty or are not what you ordered, email us with your order number and a photo. We will repair, replace or refund them at no cost to you, shipping included.

Complaints

If something goes wrong, talk to us first at chromyra.eu@gmail.com. You can also use the Portuguese electronic complaints book at livroreclamacoes.pt, or the consumer arbitration centre CNIACC at cniacc.pt.

Model withdrawal form

(Only fill in and send this form if you want to cancel your order.)

To: Chromyra, chromyra.eu@gmail.com
I hereby give notice that I withdraw from my contract of sale of the following goods:
Order number:
Ordered on / received on:
Name:
Address:
Signature (only if this form is sent on paper):
Date: